The myGov user audit consultation has started with a survey calling for people’s experiences in using Australia’s largest authenticated digital platform.
Minister for Government Services the Hon. Bill Shorten MP said the independent audit will hear from a wide range of stakeholders during the consultation period, to help shape future improvements to the platform.
“The myGov platform has the potential to deliver outstanding personalised, intuitive services for Australians when and where they need it,” Minister Shorten said.
“I recently announced an expert panel will review myGov and make recommendations to help unlock the platform’s full potential. This consultation is an integral part of that review and will seek the views of users, community and industry representative groups in the coming weeks.
The myGov user audit is being overseen by an expert panel, chaired by David Thodey and consisting of Edward Santow, Julie Inman Grant, Professor Emily Banks and Amit Singh.
“These insights will help set priorities for future enhancements that put the users’ needs front and centre in the design process. It will also identify ways to create a consistent, seamless, whole-of-government user experience,” Minister Shorten said.
People who’d like to contribute to the audit can complete a short online survey on what they expect when using myGov, and share their views on the functions and features they would find useful in the future.
Community and industry groups and peak bodies are invited to register their interest in providing written submissions.
Minister Shorten said the audit consultation period will end on 10 November 2022 with the final report to be delivered to the Government in December 2022.
“We’ve moving quickly on our election commitment to identify the changes needed to improve myGov’s reliability, functionality and deliver a more user-friendly experience. These consultations will be an important step to delivering improvements as soon as possible” Minister Shorten said.
“The report’s recommendations will help map the path towards a world-class, unified government service delivery approach that makes it simpler for people to connect with government services online. It’s what Australians expect and deserve.”
More information on the myGov user audit, including the terms of reference and how to contribute, is available on my.gov.au/audit