More Government services under one roof on the Gold Coast

Government services are now more accessible for people on the Gold Coast, with citizenship testing now available at Services Australia’s Biggera Waters Service Centre.

Biggera Waters is the first citizenship testing site for the Gold Coast, and the first Services Australia service centre to deliver such large-scale testing – offering up to 100 tests a week.

The service is now available at 44 service centres across the country, with Services Australia delivering more than 2,800 tests every month.

Citizenship testing at the Biggera Waters Service Centre is a partnership between Services Australia and the Department of Home Affairs.

The test consists of 20 multiple choice questions to demonstrate an applicants’ knowledge of Australia, the English language, understanding of what it means to become an Australian citizen and their commitment to Australian values.

Biggera Waters Service Centre is located at 97-99 Brisbane Road Biggera Waters, and is open from 8:30am – 4:30pm, Monday to Friday.

The Department of Home Affairs allocates the date, time and place of appointments, which can be rescheduled through the Department online.

More information on citizenship testing can be found at the Department of Home Affairs website, and more information on Biggera Waters Service Centre can be found at the Services Australia website.

Quotes attributable to Minister for Government Services the Hon. Bill Shorten MP

“Bringing multiple services together under one roof is the kind of sensible approach to government services people expect, and we’re delivering on that.”

“Thanks to this fantastic partnership between Services Australia and the Department of Home Affairs, more than 2,800 citizenship tests are happening at Services Australia service centres nationally every month.”

“Before the Biggera Waters Service Centre offered citizenship testing, people living on the Gold Coast or Logan had to travel up the M1 to the Brisbane CBD, or to Tweed Heads, to sit a test.”

“Not only are we saving South East Queenslanders time, we’re ensuring they have easily accessible, face-to-face government services when they need it.”

“This is just one of the many ways we’re making face-to-face government services easier to access for all Australians.”

Quotes attributable to Assistant Minister for Citizenship and Multicultural Affairs, the Hon. Julian Hill MP

“Citizenship is the common legal bond that binds, protects and empowers Australians as a people.”

“Citizenship testing is an integral part of the Citizenship process, and this partnership with Services Australia makes it more accessible for people on the Gold Coast.”

“More than 150,000 people complete a Citizenship test nationally each year, with Services Australia facilitating almost 20 per cent of those tests last financial year.”

“These numbers demonstrate Services Australia’s critical role in the citizenship process, with thousands expected to benefit from this new service at Biggera Waters.”